Returns & Refund Policy

Returns & Refund Policy

Last updated: March 2026 · ChargeUp Co. ABN pending registration

This policy is written in accordance with the Australian Consumer Law (ACL), which forms Schedule 2 of the Competition and Consumer Act 2010 (Cth) and applies to all consumer purchases made in Australia.

No Refunds or Returns — Except for Faulty Products

ChargeUp Co. does not accept returns or issue refunds for change of mind, incorrect colour selection, or any other reason other than a product being faulty or defective. Please choose your colour carefully before placing your order. All sales are final.

Your Australian Consumer Law Rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality. These rights apply only where the product is genuinely faulty or defective — they do not apply to change of mind.

1. When We Will Accept a Return or Refund

We will only accept a return or provide a refund or replacement in the following circumstances:

SituationRemedy
Major failure — cable does not charge or transfer data at all; product is unsafe; significantly different from descriptionFull refund or replacement at your choice
Minor failure — cosmetic defect, manufacturing faultReplacement at our discretion
Item damaged in transitReplacement at no cost to you

2. What Is Not Covered

The following are not eligible for a return, refund, or replacement:

  • Change of mind — including ordering the wrong colour
  • Buyer's remorse — you no longer want the product
  • Damage caused by misuse, physical abuse, or improper storage (e.g. bending the cable at sharp angles, exposure to water)
  • Normal wear and tear from regular use over time
  • Damage caused by third-party devices or incompatible equipment
  • Products that have been modified or tampered with

3. How to Make a Faulty Product Claim

If you believe your product is faulty, please contact us within 30 days of receiving your order. We aim to resolve all claims within 5 business days.

  1. Contact us via Facebook Messenger or email with your order number and a description of the fault.
  2. Include a clear photo or short video demonstrating the defect.
  3. We will review your claim and respond within 2 business days.
  4. If approved, we will send a replacement at no cost, or process a refund to your original payment method.
  5. You are not required to return the faulty item unless we specifically request it.

4. Refund Processing

Where a refund is approved for a faulty product, it will be processed via Stripe back to your original payment method (credit card, Apple Pay, or Google Pay). Refunds typically appear within 5–10 business days, depending on your bank or card provider. We do not charge any restocking or processing fees for approved faulty product refunds.

5. Contact Us

If you have received a faulty product or have a question about your consumer rights, please reach out. We are a small Australian business and we stand behind the quality of our products.

Message Us on Facebook [email protected]

For further information about your rights under the Australian Consumer Law, visit the ACCC website.

© 2026 ChargeUp Co. · This policy does not limit your statutory rights under the Australian Consumer Law.

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